Who we are

Welcome to Alfred Road Medical Centre

Committed to providing long-term continuity of patient care for all types of individuals, couples, and entire families.

'The goal is to keep you in good health'


The range of services we provide means that here at Alfred Road Medical Centre, are able to customize solutions and
cater to each patient's individual needs and circumstances. thr goal is to keep you in good health.


Welcome to Alfred Road Medical Centre


Our goal is to keep you in good health.


Here at Alfred Road Medical Center, we’re committed to providing long-term continuity of patient care for all types of individuals, couples, and entire families. The approach to General Practice is centered around patients’ needs and their desired health outcomes. The whole service has been designed with their needs in mind.


The general practitioners understand that health and illness are ultimately personal experiences and therefore the aim to build a long-lasting relationship with each individual patient through diligent service and treatment.


Each patient’s needs and desired health outcomes remain the primary focus of the general practitioners’ evaluation, management, and treatment process.


At Alfred Road Medical Centre, no limitation on services by age, background, gender, disease, or the ability in providing the service you desire. The scope of the General Practice care is extensive and can provide a solution to match your individual situation.

Practice Information


Health Information Privacy -
The practice regulates the use and disclosure of patients’ health records. All patients’ records are confidential and private.


Alfred Road Medical Centre do not disclose personal health information to third parties except in cases where patients have given written consent, or are at risk of harm and unable to give consent.


Personal Health Information may be disclosed for the following reasons:


Authorized Practitioner

  • communicating relevant information with treating doctors;
  • specialists or other allied health professionals


Government/Law

  • disease notification as required by law
  • court orders or subpoenas


Management Team

  • follow-up reminder or recall notices
  • accounting procedures, accreditation


Generally-

We abide by all mandatory reporting to the relevant government bodies.


You are advised to notify us if alarmed or have any concerns about your health records privacy, and please discuss this with your doctor. If needed, we will ask for your written consent for the disclosure of your health record.


  • Patient Feedback

    Feedback on how to improve the services and endeavor to address complaints in a timely manner. Leave your thoughts in the suggestion box located in the waiting room for any comments otherwise, an email to the Practice Manager at [email protected].


    If you have any concerns, please contact the Practice Manager on 03 8336 9333. If your concern remains unresolved you may contact the Health Services Commissioner, Ph: 8601 5200, or ask our receptionist for an ‘Office of the Health Services Commissioner Complaint Form’.

  • Test Results

    To protect your privacy and ensure that all results are managed in accordance with best practice, Test results can be given as a telehealth consultation under certain circumstances following guidelines under the Covid-19 pandemic


    Please ensure a follow-up appointment is made with your GP within 3 days from the date the test is completed you do not need to check your results are available. We operate a notification service for results where you will receive a call/text/letter depending on your preferences.

  • Reminder System

    A reminder notice from time to time for health check-ups, test results, and services appropriate to your care such as immunisation and cervical screen test reminders. If you do not wish to receive any letters or text messages, please notify the receptionist in writing.

  • Immunisation

    We can perform all Immunisations. All Immunisations will be sent to the Australian National Register and are recorded in the patient’s file.

  • Home Visits

    Home Visits may be provided to patients under certain circumstances. Please discuss this with your regular doctor if needed.

  • E-Mails

    For privacy and confidentiality reasons, we ask patients not to use e-mails to seek medical advice, the info email is available for general inquiries only and can be attended to by the receptionist. Please allow 24 hours for a response to any e-mail inquiry.

Health assessments and reports


Pre-employment, Taxi or VicRoads Medicals and Reports are not covered by Medicare. Patients will be charged a fee, and these must be paid for on the day. Our reception team can advise you of any fees.

Emergencies

A seriously ill patient will always receive immediate attention. Please let the receptionist know if you have: chest pain, shortness of breath, bleeding, head injury or are otherwise very unwell.

Ambulance Cover

All patients who have personal ambulance cover or a healthcare or pension card will be covered for ambulance trips from this clinic. All other patients will be personally liable for any fees incurred. Please refer to the Ambulance Victoria website for further information.

Appointments

You are encouraged to make an appointment to minimise waiting times. Walk-in patients will be seen as soon as possible although patients with appointments will be given priority. Every effort is made to see you on time, but extenuating circumstances may arise, and we ask for your understanding.

...Appointment

If you feel you may need extra time with the doctor or if you are coming in with a family member, please advise the receptionist when making your appointment. If you need an interpreter, we can organize this for you. Please let us know when making your appointment.

Share by: