We welcome feedback on how to improve our services and endeavor to address complaints in a timely manner. Leave your thoughts in our suggestion box located in the waiting room for any comments otherwise, you can email the Practice Manager at [email protected].

If you have any concerns, please contact the Practice Manager on 03 8336 9333. If your concern remains unresolved you may contact the Health Services Commissioner, Ph: 8601 5200, or ask our receptionist for an ‘Office of the Health Services Commissioner Complaint Form’.

To protect your privacy and ensure that all results are managed in accordance with best practice, Test results can be given as a telehealth consultation under certain circumstances following guidelines under the Covid-19 pandemic

Please ensure a follow-up appointment is made with your GP within 3 days from the date the test is completed you do not need to check your results are available. We operate a notification service for results where you will receive a call/text/letter depending on your preferences.

We will send you a reminder notice from time to time for health check-ups, test results, and services appropriate to your care such as immunization and cervical screen test reminders. If you do not wish to receive any letters or text messages, please notify the receptionist in writing.

We can perform all Immunisations. All Immunisations will be sent to the Australian National Register and are recorded in the patient’s file.

Home Visits may be provided to patients under certain circumstances. Please discuss this with your regular doctor if needed.

For privacy and confidentiality reasons, we ask our patients not to use e-mails to seek medical advice, our info email is available for general inquiries only and can be attended to by our receptionist. Please allow 24 hours for a response to any e-mail inquiry.